Shipping

DISPATCH TIMES

We process online orders Monday through Friday between the hours of 10am to 5pm, any orders placed on Weekends or Public Holidays will be sent on the next available shipping day.

As a team we do everything humanly possible to get your order out on time, and in most cases are dispatching immediately overnight, the day after its placed. There are however times where we hit capacity, generally after sales promotions, large pre-order campaigns or general periods of high trade where we hit capacity and it takes us a few extra days to catch up.  

During these periods we always do our best to communicate delays with you via email, or a notification on our website and can assure you that we’re busting arse to catch up.

In the event of requiring your order by a specific date, please phone or email us first and we’ll do our best to help you out.

 

DOMESTIC SHIPPING (AUSTRALIA)

We offer domestic shipping exclusively via Australia Post, this allows us to provide you with depot to door tracking once your order has been dispatched in addition to providing you with the most premium and reliable delivery service available in Australia.

As the artists own the stock unfortunately as much as we would like to we’re unable to offer free shipping with our online orders.

As a preferred supplier of Australia Post we’re proud to offer the following premium services:

  • 1-3 business days from dispatch - Australia Post - with door to door tracking.
  • Up to 7 to 12 business days - Standard mail with Stamp (for CD orders only) w/out tracking.

We use the shipping address you’ve placed with us during your check out on G Flip Merch and do not manipulate your address in between, please note this is NOT your PayPal address.

 

INTERNATIONAL SHIPPING (AUSTRALIA)

We also offer International shipping exclusively via Australia Post, using premium services called “Express Courier International” & “International Pack and Track” this allows us to provide you with depot to door tracking once your order has been dispatched in addition to providing you with the most premium and reliable delivery service for International orders available in Australia.

As the artists own the stock unfortunately as much as we would like to we’re unable to offer free shipping with our online orders.

As a preferred supplier of Australia Post we’re proud to offer the following premium services:

  • 2-6 business days from dispatch – Express Courier International with door to door tracking.
  • 3-10 business days from dispatch – Pack and Track International with door to door tracking.

We use the shipping address you’ve placed with us during your check out on G Flip Merch and do not manipulate your address in between, please note this is NOT your PayPal address.

If you have an incident with a Damaged or Missing article we can provide assistance by lodging claims on your behalf however, please note the standard time to process claims without insurance with Australia Post is 6 weeks.

 

Depending on your country, additional fee’s and duty costs may be. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These fees are generally based on the value of the incoming goods and the value varies significantly between countries. For more information, please contact your local customs office. The majority of our orders are not affected by Import Taxes however we must outline that this can be a possibility.

 

30 DAY RETURNS

We’re happy to offer 30 day returns on any unworn, original conditioned items. If you have purchased an item in the store or online and you’re no longer wanting it or the size doesn’t quite fit like you expected it to you are more than welcome to send it back to us and we’ll be happy to organise a store credit or refund for you.

Please send to:

G Flip  Returns
51 Wangaratta Street
Richmond, VIC 3121

In the same sense, if you have received a damaged, faulty, marked or incorrect item, firstly….we’re sorry! But let’s fix it, please email or phone the store first @ store@unifiedmusicgroup.com and we will organise this to be returned and exchanged or credited accordingly.

When we receive the item, we will action the swap out or credit accordingly, please note that if we determine that the item has been washed, worn, mishandled, damaged outside of being a manufacturers fault or in any way made un-sellable during the time it was outside of our control we may contact you to organise an alternative option.

Please allow a few days for the parcel to be returned and handled, you will be able to use the tracking # to track its progress back to our depot.

Unfortunately we cannot exchange or refund event tickets and whilst we attempt to match a product in exchanges there will be instances where limited edition items may not be available.